<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
    <CVS>$Id: Framework.xml,v 1.473 2012/04/24 07:44:02 mn Exp $</CVS>
    <ConfigItem Name="SecureMode" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::DebugMode" Required="0" Valid="1" ConfigLevel="100">
        <Description Translatable="1">Enables or disable the debug mode over frontend interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ConfigLevel" Required="1" Valid="1">
        <Description Translatable="1">Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="100">
                <Item Key="100">100 (Expert)</Item>
                <Item Key="200">200 (Advanced)</Item>
                <Item Key="300">300 (Beginner)</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ProductName" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">OTRS</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SystemID" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="^\d+$">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="FQDN" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">yourhost.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="HttpType" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="http">
                <Item Key="http">http</Item>
                <Item Key="https">https</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ScriptAlias" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">otrs/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AdminEmail" Required="1" Valid="1">
        <Description Translatable="1">Defines the system administrator's email address. It will be displayed in the error screens of the application.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">admin@example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Organization" Required="1" Valid="1">
        <Description Translatable="1">Company name for the customer web interface. Will also be included in emails as an X-Header.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">Example Company</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultLanguage" Required="1" Valid="1">
        <Description Translatable="1">Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="^(..|.._..)$">en</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultUsedLanguages" Required="1" Valid="1">
        <Description Translatable="1">Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the &amp;ouml; symbol).</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Hash>
                <Item Key="ar_SA">Arabic (Saudi Arabia)</Item>
                <Item Key="bg">Bulgarian (&amp;#x0411;&amp;#x044a;&amp;#x043b;&amp;#x0433;&amp;#x0430;&amp;#x0440;&amp;#x0441;&amp;#x043a;&amp;#x0438;)</Item>
                <Item Key="ca">Catal&amp;agrave;</Item>
                <Item Key="cs">Czech (&amp;#x010c;esky)</Item>
                <Item Key="da">Dansk</Item>
                <Item Key="de">Deutsch</Item>
                <Item Key="en">English (United States)</Item>
                <Item Key="en_CA">English (Canada)</Item>
                <Item Key="en_GB">English (United Kingdom)</Item>
                <Item Key="es">Espa&amp;ntilde;ol</Item>
                <Item Key="es_MX">Espa&amp;ntilde;ol (M&amp;eacute;xico)</Item>
                <Item Key="et">Eesti</Item>
                <Item Key="el">Greek (&amp;#x0395;&amp;#x03bb;&amp;#x03bb;&amp;#x03b7;&amp;#x03bd;&amp;#x03b9;&amp;#x03ba;&amp;#x03ac;)</Item>
                <Item Key="fa">Persian (&amp;#x0641;&amp;#x0627;&amp;#x0631;&amp;#x0633;&amp;#x0649;)</Item>
                <Item Key="fr">Fran&amp;ccedil;ais</Item>
                <Item Key="fi">Suomi</Item>
                <Item Key="hi">Hindi</Item>
                <Item Key="hr">Hrvatski</Item>
                <Item Key="hu">Magyar</Item>
                <Item Key="it">Italiano</Item>
                <Item Key="ja">Japanese (&amp;#x65e5;&amp;#x672c;&amp;#x8a9e)</Item>
                <Item Key="lt">Lietuvi&#371; kalba</Item>
                <Item Key="lv">Latvijas</Item>
                <Item Key="nl">Nederlands</Item>
                <Item Key="nb_NO">Norsk bokm&amp;aring;l</Item>
                <Item Key="pt_BR">Portugu&amp;ecirc;s Brasileiro</Item>
                <Item Key="pt">Portugu&amp;ecirc;s</Item>
                <Item Key="pl">Polski</Item>
                <Item Key="ru">Russian (&amp;#x0420;&amp;#x0443;&amp;#x0441;&amp;#x0441;&amp;#x043a;&amp;#x0438;&amp;#x0439;)</Item>
                <Item Key="sl">Slovenian (Sloven&#x0161;&#x010d;ina)</Item>
                <Item Key="sr_Latn">Serbian Latin (Srpski)</Item>
                <Item Key="sr_Cyrl">Serbian Cyrillic (&#1089;&#1088;&#1087;&#1089;&#1082;&#1080;)</Item>
                <Item Key="sk_SK">Slovak (Sloven&amp;#x010d;ina)</Item>
                <Item Key="sv">Svenska</Item>
                <Item Key="tr">T&amp;uuml;rk&amp;ccedil;e</Item>
                <Item Key="uk">Ukrainian (&amp;#x0423;&amp;#x043a;&amp;#x0440;&amp;#x0430;&amp;#x0457;&amp;#x043d;&amp;#x0441;&amp;#x044c;&amp;#x043a;&amp;#x0430;)</Item>
                <Item Key="vi_VN">Vietnam (Vi&amp;#x0246;t Nam)</Item>
                <Item Key="zh_CN">Chinese (Sim.) (&amp;#x7b80;&amp;#x4f53;&amp;#x4e2d;&amp;#x6587;)</Item>
                <Item Key="zh_TW">Chinese (Tradi.) (&amp;#x6b63;&amp;#x9ad4;&amp;#x4e2d;&amp;#x6587;)</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultTheme" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">Standard</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultTheme::HostBased" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Hash>
                <Item Key="host1\.example\.com">SomeTheme1</Item>
                <Item Key="host2\.example\.com">SomeTheme2</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerHeadline" Required="1" Valid="1">
        <Description Translatable="1">The headline shown in the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">Example Company Support</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerLogo" Required="0" Valid="0">
        <Description Translatable="1">The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Customer/default/img/logo.png</Item>
                <Item Key="StyleTop">2px</Item>
                <Item Key="StyleRight">25px</Item>
                <Item Key="StyleHeight">50px</Item>
                <Item Key="StyleWidth">135px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLogo" Required="0" Valid="1">
        <Description Translatable="1">The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/logo_bg.png</Item>
                <Item Key="StyleTop">-4px</Item>
                <Item Key="StyleRight">38px</Item>
                <Item Key="StyleHeight">67px</Item>
                <Item Key="StyleWidth">244px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLoginLogo" Required="0" Valid="0">
        <Description Translatable="1">The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/loginlogo_default.png</Item>
                <Item Key="StyleHeight">100px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::WebPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL base path of icons, CSS and Java Script.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">/otrs-web/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::ImagePath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL image path of icons for navigation.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;skins/Agent/default/img/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CSSPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL CSS path.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;css/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::JavaScriptPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL java script path.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;js/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichText" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichTextPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL rich text editor path.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;js/thirdparty/ckeditor-3.6.3/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichTextWidth" Required="1" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^\d+%?$">620</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichTextHeight" Required="1" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^\d+%?$">320</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichText::DefaultCSS" Required="1" Valid="1">
        <Description Translatable="1">Defines the default CSS used in rich text editors.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultViewNewLine" Required="1" Valid="1">
        <Description Translatable="1">Automated line break in text messages after x number of chars.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">90</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultViewLines" Required="1" Valid="1">
        <Description Translatable="1">Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">6000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::AnimationEnabled" Required="1" Valid="1">
        <Description Translatable="1">Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeInputFormat" Required="1" Valid="1">
        <Description Translatable="1">Defines the date input format used in forms (option or input fields).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="Option">
                <Item Key="Option">Option</Item>
                <Item Key="Input">Input</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeShowAlwaysLong" Required="1" Valid="1">
        <Description Translatable="1">Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AttachmentDownloadType" Required="1" Valid="1">
        <Description Translatable="1">Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="attachment">
                <Item Key="inline">inline</Item>
                <Item Key="attachment">attachment</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckMXRecord" Required="1" Valid="1">
        <Description Translatable="1">Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckMXRecord::Nameserver" Required="0" Valid="0">
        <Description Translatable="1">Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">ns.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckEmailAddresses" Required="1" Valid="1">
        <Description Translatable="1">Makes the application check the syntax of email addresses.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckEmailValidAddress" Required="1" Valid="1">
        <Description Translatable="1">Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">^(root@localhost|admin@localhost)$</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckEmailInvalidAddress" Required="1" Valid="1">
        <Description Translatable="1">Defines a regular expression that filters all email addresses that should not be used in the application.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">@(example)\.(..|...)$</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::ViewMode" Required="1" Valid="1">
        <Description Translatable="1">Determines the way the linked objects are displayed in each zoom mask.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Option SelectedID="Simple">
                <Item Key="Simple">Simple</Item>
                <Item Key="Complex">Complex</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::Type###Normal" Required="1" Valid="1">
        <Description Translatable="1">Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Hash>
                <Item Key="SourceName">Normal</Item>
                <Item Key="TargetName">Normal</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::Type###ParentChild" Required="1" Valid="1">
        <Description Translatable="1">Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Hash>
                <Item Key="SourceName">Parent</Item>
                <Item Key="TargetName">Child</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::TypeGroup###0001" Required="0" Valid="1">
        <Description Translatable="1">Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Array>
                <Item>Normal</Item>
                <Item>ParentChild</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule" Required="1" Valid="1">
        <Description Translatable="1">Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Log/*.pm" SelectedID="Kernel::System::Log::SysLog"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::SysLog::Facility" Required="1" Valid="1">
        <Description Translatable="1">If "SysLog" was selected for LogModule, a special log facility can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <String Regex="">user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::SysLog::LogSock" Required="1" Valid="1">
        <Description Translatable="1">If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <String Regex="">unix</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::SysLog::Charset" Required="1" Valid="1">
        <Description Translatable="1">If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <Option SelectedID="utf-8">
                <Item Key="iso-8859-1">iso-8859-1</Item>
                <Item Key="iso-8859-15">iso-8859-15</Item>
                <Item Key="utf-8">utf-8</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::LogFile" Required="1" Valid="1">
        <Description Translatable="1">If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <String Regex="">/tmp/otrs.log</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::LogFile::Date" Required="1" Valid="1">
        <Description Translatable="1">Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Email/*.pm" SelectedID="Kernel::System::Email::Sendmail"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::CMD" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">/usr/sbin/sendmail -i -f</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::Host" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">mail.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::Port" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,6}$">25</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::AuthUser" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">MailserverLogin</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::AuthPassword" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="" Type="Password">MailserverPassword</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailBcc" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailNotificationEnvelopeFrom" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailEncodingForce" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">base64</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LoginURL" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines an alternate URL, where the login link refers to.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/login.html</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogoutURL" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines an alternate URL, where the logout link refers to.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/thanks-for-using-otrs.html</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreApplicationModule###AgentInfo" Required="0" Valid="0" ConfigLevel="300">
        <Description Translatable="1">Defines a useful module to load specific user options or to display news.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">Kernel::Modules::AgentInfo</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="InfoKey" Required="0" Valid="0" ConfigLevel="300">
        <Description Translatable="1">Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">wpt22</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="InfoFile" Required="0" Valid="0" ConfigLevel="300">
        <Description Translatable="1">File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">AgentInfo</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::HeaderMetaModule###100-Refresh" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to generate html refresh headers of html sites.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleMetaHead</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMetaRefresh</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###200-UID-Check" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationUIDCheck</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###300-ShowAgentOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows all the currently logged in agents in the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationAgentOnline</Item>
                <Item Key="ShowEmail">1</Item>
                <Item Key="IdleMinutes">60</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###400-ShowCustomerOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows all the currently loged in customers in the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationCustomerOnline</Item>
                <Item Key="ShowEmail">1</Item>
                <Item Key="IdleMinutes">60</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###500-OutofOffice-Check" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationOutofOfficeCheck</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###900-Generic" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationGeneric</Item>
                <Item Key="Priority">Warning</Item>
                <Item Key="Text">The OTRS Website</Item>
                <Item Key="File">&lt;OTRS_CONFIG_Home&gt;/var/notify.txt</Item>
                <Item Key="Link">http://www.otrs.com</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionModule" Required="1" Valid="1">
        <Description Translatable="1">Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option Location="Kernel/System/AuthSession/*.pm" SelectedID="Kernel::System::AuthSession::DB"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionName" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the session key. E.g. Session, SessionID or OTRS.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">Session</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionCheckRemoteIP" Required="1" Valid="1">
        <Description Translatable="1">Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionDeleteIfNotRemoteID" Required="1" Valid="1">
        <Description Translatable="1">Deletes a session if the session id is used with an invalid remote IP address.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionMaxTime" Required="1" Valid="1">
        <Description Translatable="1">Defines the maximal valid time (in seconds) for a session id.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">57600</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionMaxIdleTime" Required="1" Valid="1">
        <Description Translatable="1">Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">21600</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionDeleteIfTimeToOld" Required="1" Valid="1">
        <Description Translatable="1">Deletes requested sessions if they have timed out.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionUseCookie" Required="1" Valid="1">
        <Description Translatable="1">Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionUseCookieAfterBrowserClose" Required="1" Valid="1">
        <Description Translatable="1">Stores cookies after the browser has been closed.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionCSRFProtection" Required="1" Valid="1">
        <Description Translatable="1">Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionDir" Required="1" Valid="1">
        <Description Translatable="1">If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/sessions</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionTable" Required="1" Valid="1">
        <Description Translatable="1">If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">sessions</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionTableID" Required="1" Valid="1">
        <Description Translatable="1">If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">session_id</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionTableValue" Required="1" Valid="1">
        <Description Translatable="1">If "DB" was selected for SessionModule, a column for the values in session table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">session_value</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionSaveLoginPasswd" Required="1" Valid="1">
        <Description Translatable="1">Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone" Required="0" Valid="0">
        <Description Translatable="1">Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="+0">
                <Item Key="+0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZoneUser" Required="0" Valid="1">
        <Description Translatable="1">Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZoneUserBrowserAutoOffset" Required="0" Valid="1">
        <Description Translatable="1">Sets the user time zone per user based on java script / browser time zone offset feature at login time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">Sunday</Item>
                <Item Key="1">Monday</Item>
                <Item Key="2">Tuesday</Item>
                <Item Key="3">Wednesday</Item>
                <Item Key="4">Thursday</Item>
                <Item Key="5">Friday</Item>
                <Item Key="6">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1" Translatable="1">New Year's Day</Item>
                <Item Month="5" Day="1" Translatable="1">International Workers' Day</Item>
                <Item Month="12" Day="24" Translatable="1">Christmas Eve</Item>
                <Item Month="12" Day="25" Translatable="1">First Christmas Day</Item>
                <Item Month="12" Day="26" Translatable="1">Second Christmas Day</Item>
                <Item Month="12" Day="31" Translatable="1">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar1Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar2Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 2</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar3Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 3</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar4Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 4</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar5Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 5</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar6Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 6</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar7Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 7</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar8Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 8</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar9Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 9</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebMaxFileUpload" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the maximal size (in bytes) for file uploads via the browser.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,11}$">16777216</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebUploadCacheModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Web/UploadCache/*.pm" SelectedID="Kernel::System::Web::UploadCache::DB"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CGILogPrefix" Required="1" Valid="1">
        <Description Translatable="1">Specifies the text that should appear in the log file to denote a CGI script entry.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">OTRS-CGI</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::FilterText###AAAURL" Required="0" Valid="1">
        <Description Translatable="1">Defines the filter that processes the text in the articles, in order to highlight URLs.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
            <Setting>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::OutputFilterTextURL</Item>
                </Hash>
            </Setting>
    </ConfigItem>
    <ConfigItem Name="LostPassword" Required="1" Valid="1">
        <Description Translatable="1">Activates lost password feature for agents, in the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ShowMotd" Required="1" Valid="1">
        <Description Translatable="1">Shows the message of the day on login screen of the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DemoSystem" Required="1" Valid="1">
        <Description Translatable="1">Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SwitchToUser" Required="1" Valid="1">
        <Description Translatable="1">Allows the administrators to login as other users, via the users administration panel.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###application/excel" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">xlhtml</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###application/msword" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">wvWare</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###application/pdf" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of PDF documents, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">pdftohtml -stdout -i</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###text/xml" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of XML files, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/scripts/tools/xml2html.pl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellChecker" Required="1" Valid="1">
        <Description Translatable="1">Enables spell checker support.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellCheckerBin" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <String Regex="">/usr/local/bin/aspell</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellCheckerDictDefault" Required="1" Valid="1">
        <Description Translatable="1">Defines the default spell checker dictionary.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <String Regex="">english</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellCheckerIgnore" Required="1" Valid="1">
        <Description Translatable="1">Defines a default list of words, that are ignored by the spell checker.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <Array>
                <Item>www</Item>
                <Item>webmail</Item>
                <Item>https</Item>
                <Item>http</Item>
                <Item>html</Item>
                <Item>rfc</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebUserAgent::Timeout" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Sets the timeout (in seconds) for http/ftp downloads.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::WebUserAgent</SubGroup>
        <Setting>
            <String Regex="">15</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebUserAgent::Proxy" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the connections for http/ftp, via a proxy.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::WebUserAgent</SubGroup>
        <Setting>
            <String Regex="">http://proxy.sn.no:8001/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::FileUpload" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Enables file upload in the package manager frontend.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::RepositoryRoot" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the location to get online repository list for additional packages. The first available result will be used.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Array>
                <Item>http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml</Item>
                <Item>http://otrs.org/repository.xml</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::RepositoryList" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Hash>
                <Item Key="ftp://ftp.example.com/pub/otrs/misc/packages/">[Example] ftp://ftp.example.com/</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::RepositoryAccessRegExp" Required="0" Valid="0">
        <Description Translatable="1">Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <String Regex="">127\.0\.0\.1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::Timeout" Required="1" Valid="1">
        <Description Translatable="1">Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <String Regex="">15</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::Proxy" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <String Regex="">http://proxy.sn.no:8001/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::ShowFeatureAddons" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Toggles display of OTRS FeatureAddons list in PackageManager.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SOAP::User" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SOAP</SubGroup>
        <Setting>
            <String Regex="">some_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SOAP::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SOAP</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_pass</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF" Required="1" Valid="1">
        <Description Translatable="1">Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::LogoFile" Required="1" Valid="1">
        <Description Translatable="1">Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/logo-otrs.png</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::PageSize" Required="1" Valid="1">
        <Description Translatable="1">Defines the standard size of PDF pages.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <Option SelectedID="a4">
                <Item Key="a4">DIN A4</Item>
                <Item Key="letter">Letter</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::MaxPages" Required="1" Valid="1">
        <Description Translatable="1">Defines the maximum number of pages per PDF file.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <Option SelectedID="100">
                <Item Key="50">50</Item>
                <Item Key="100">100</Item>
                <Item Key="150">150</Item>
                <Item Key="200">200</Item>
                <Item Key="250">250</Item>
                <Item Key="300">300</Item>
                <Item Key="350">350</Item>
                <Item Key="400">400</Item>
                <Item Key="450">450</Item>
                <Item Key="500">500</Item>
                <Item Key="550">550</Item>
                <Item Key="600">600</Item>
                <Item Key="650">650</Item>
                <Item Key="700">700</Item>
                <Item Key="750">750</Item>
                <Item Key="800">800</Item>
                <Item Key="850">850</Item>
                <Item Key="900">900</Item>
                <Item Key="950">950</Item>
                <Item Key="1000">1000</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###Proportional" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###ProportionalBold" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle bold proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans-Bold.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###ProportionalItalic" Required="0" Valid="0">
        <Description Translatable="1">Defines the path and TTF-File to handle italic proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans-Oblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###ProportionalBoldItalic" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle bold italic proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans-BoldOblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###Monospaced" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###MonospacedBold" Required="0" Valid="0">
        <Description Translatable="1">Defines the path and TTF-File to handle bold monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono-Bold.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###MonospacedItalic" Required="0" Valid="0">
        <Description Translatable="1">Defines the path and TTF-File to handle italic monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono-Oblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###MonospacedBoldItalic" Required="0" Valid="0">
        <Description Translatable="1">Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono-BoldOblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP" Required="1" Valid="1">
        <Description Translatable="1">Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Bin" Required="1" Valid="1">
        <Description Translatable="1">Defines the path to PGP binary.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <String Regex="" Check="File">/usr/bin/gpg</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Options" Required="1" Valid="1">
        <Description Translatable="1">Sets the options for PGP binary.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <String Regex="">--homedir /usr/local/otrs/.gnupg/ --batch --no-tty --yes</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Key::Password" Required="1" Valid="1">
        <Description Translatable="1">Sets the password for private PGP key.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Hash>
                <Item Key="D2DF79FA">SomePassword</Item>
                <Item Key="488A0B8F">SomePassword</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::TrustedNetwork" Required="0" Valid="1">
        <Description Translatable="1">Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Log" Required="1" Valid="1">
        <Description Translatable="1">Configure your own log text for PGP.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Hash>
                <Item Key="SIG_ID">Signature data.</Item>
                <Item Key="GOODSIG">Good PGP signature.</Item>
                <Item Key="VALIDSIG">The PGP signature with the keyid is good.</Item>
                <Item Key="TRUST_UNDEFINED">This key is not certified with a trusted signature!.</Item>
                <Item Key="KEYREVOKED">The PGP signature was made by a revoked key, this could mean that the signature is forged.</Item>
                <Item Key="REVKEYSIG">The PGP signature was made by a revoked key, this could mean that the signature is forged.</Item>
                <Item Key="BADSIG">The PGP signature with the keyid has not been verified successfully.</Item>
                <Item Key="ERRSIG">It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.</Item>
                <Item Key="SIGEXPIRED">The PGP signature is expired.</Item>
                <Item Key="EXPKEYSIG">The PGP signature was made by an expired key.</Item>
                <Item Key="NO_PUBKEY">No public key found.</Item>
                <Item Key="NODATA">No valid OpenPGP data found.</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME" Required="1" Valid="1">
        <Description Translatable="1">Enables S/MIME support.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::Bin" Required="1" Valid="1">
        <Description Translatable="1">Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/www';).</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <String Regex="" Check="File">/usr/bin/openssl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::CertPath" Required="1" Valid="1">
        <Description Translatable="1">Specifies the directory where SSL certificates are stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <String Regex="" Check="Directory">/etc/ssl/certs</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::PrivatePath" Required="1" Valid="1">
        <Description Translatable="1">Specifies the directory where private SSL certificates are stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <String Regex="" Check="Directory">/etc/ssl/private</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSenderName" Required="1" Valid="1">
        <Description Translatable="1">Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">OTRS Notification Master</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSenderEmail" Required="1" Valid="1">
        <Description Translatable="1">Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">otrs@&lt;OTRS_CONFIG_FQDN&gt;</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSubjectLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to agents, with token about new requested password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">New OTRS password request</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationBodyLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=LostPassword;Token=&lt;OTRS_TOKEN&gt;

If you did not request a new password, please ignore this email.
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSubjectLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to agents, about new password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">New OTRS password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationBodyLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,


Here's your new OTRS password.

New password: &lt;OTRS_NEWPW&gt;

You can log in via the following URL:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="System::Permission" Required="1" Valid="1">
        <Description Translatable="1">Defines the standard permissions available for agents within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Array>
                <Item>ro</Item>
                <Item>rw</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="System::Customer::Permission" Required="1" Valid="1">
        <Description Translatable="1">Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Array>
                <Item>ro</Item>
                <Item>rw</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ReferenceData::OwnCountryList" Required="0" Valid="0">
        <Description Translatable="1">This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::ReferenceData</SubGroup>
        <Setting>
            <Hash>
                <Item Key="AT">Austria</Item>
                <Item Key="DE">Germany</Item>
                <Item Key="CH">Switzerland</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PerformanceLog" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PerformanceLog</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PerformanceLog::File" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Specifies the path of the file for the performance log.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PerformanceLog</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/log/Performance.log</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PerformanceLog::FileMax" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the maximum size (in MB) of the log file.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PerformanceLog</SubGroup>
        <Setting>
            <String Regex="">25</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTable" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the table, where the customer preferences are stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <String Regex="">user_preferences</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTableKey" Required="1" Valid="1">
        <Description Translatable="1">Defines the column to store the keys for the preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <String Regex="">preferences_key</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTableValue" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the column to store the data in the preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <String Regex="">preferences_value</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTableUserID" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the column to store the user identifier in the preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <String Regex="">user_id</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesView" Required="1" Valid="1">
        <Description Translatable="1">Sets the display order of the different items in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Array>
                <Item>User Profile</Item>
                <Item>Email Settings</Item>
                <Item>Other Settings</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Password" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesPassword</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Change password</Item>
                <Item Key="Prio">0500</Item>
                <Item Key="Area">Agent</Item>
                <!-- <Item Key="PasswordRegExp">[a-z]|[A-z]|[0-9]|\.|;|,|:|-|\+|#|!|\$|&|\?</Item> -->
                <Item Key="PasswordRegExp"></Item>
                <Item Key="PasswordMinSize">0</Item>
                <Item Key="PasswordMin2Lower2UpperCharacters">0</Item>
                <Item Key="PasswordMin2Characters">0</Item>
                <Item Key="PasswordNeedDigit">0</Item>
                <Item Key="PasswordMaxLoginFailed">0</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###SpellDict" Required="0" Valid="0">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Spelling Dictionary</Item>
                <Item Key="Key" Translatable="1">Default spelling dictionary</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="english">English</Item>
                        <Item Key="deutsch">Deutsch</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">english</Item>
                <Item Key="PrefKey">UserSpellDict</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
        <!-- $Self->{PreferencesGroups}->{SpellDict} = {
        Module => 'Kernel::Output::HTML::PreferencesGeneric',
        Column => 'Other Settings',
        Label => 'Spelling Dictionary',
        Desc => 'Select your default spelling dictionary.',
        Data => {
            # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!)
            # dict => frontend (ispell)
            'english' => 'English',
            'deutsch' => 'Deutsch',
            # dict => frontend (aspell)
#            'english' => 'English',
#            'german' => 'Deutsch',
        },
        PrefKey => 'UserSpellDict',
        Prio => 5000,
        Activ => 1,
    };

-->
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Comment" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">Comment</Item>
                <Item Key="Key" Translatable="1">Comment</Item>
                <Item Key="Block">Input</Item>
                <Item Key="Data">$Env{"UserComment"}</Item>
                <Item Key="PrefKey">UserComment</Item>
                <Item Key="Prio">6000</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###DynamicField" Required="0" Valid="0">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>DynamicFields</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">NameX</Item>
                <Item Key="Key" Translatable="1">Default value for NameX</Item>
                <Item Key="Block">Input</Item>
                <Item Key="Data">$Env{"UserDynamicField_NameX"}</Item>
                <Item Key="PrefKey">UserDynamicField_NameX</Item>
                <Item Key="Prio">7000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Language" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesLanguage</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Language</Item>
                <Item Key="Key" Translatable="1">Frontend language</Item>
                <Item Key="PrefKey">UserLanguage</Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Skin" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesSkin</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Skin</Item>
                <Item Key="Key" Translatable="1">Wear this frontend skin</Item>
                <Item Key="PrefKey">UserSkin</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Theme" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesTheme</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Theme</Item>
                <Item Key="Key" Translatable="1">Frontend theme</Item>
                <Item Key="PrefKey">UserTheme</Item>
                <Item Key="Prio">3000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###OutOfOffice" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesOutOfOffice</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Block">OutOfOffice</Item>
                <Item Key="Label" Translatable="1">Out Of Office Time</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="PrefKey">UserOutOfOffice</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###TimeZone" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesTimeZone</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Time Zone</Item>
                <Item Key="Key" Translatable="1">Time Zone</Item>
                <Item Key="PrefKey">UserTimeZone</Item>
                <Item Key="Prio">5000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSessionName" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the key for customer sessions.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">CSID</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###CSVSeparator" Required="0" Valid="0">
        <Description Translatable="1">Gives end users the possibility to override the separator character for CSV files, defined in the translation files.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">CSV Separator</Item>
                <Item Key="Desc" Translatable="1">Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used.</Item>
                <Item Key="Key" Translatable="1">CSV Separator</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key=""></Item>
                        <Item Key=",">,</Item>
                        <Item Key=";">;</Item>
                        <Item Key="|">|</Item>
                        <Item Key="\t">tab</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">0</Item>
                <Item Key="PrefKey">UserCSVSeparator</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelUserID" Required="1" Valid="1">
        <Description Translatable="1">Defines the user identifier for the customer panel.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerGroupSupport" Required="1" Valid="1">
        <Description Translatable="1">Activates support for customer groups.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerGroupAlwaysGroups" Required="1" Valid="1">
        <Description Translatable="1">Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Array>
                <Item>users</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::HeaderMetaModule###1-Refresh" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to generate html refresh headers of html sites, in the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleMetaHead</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMetaRefresh</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::NotifyModule###1-ShowAgentOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows the currently loged in agents in the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationAgentOnline</Item>
                <Item Key="ShowEmail">1</Item>
                <Item Key="IdleMinutes">60</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::NotifyModule###1-ShowCustomerOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows the currently loged in customers in the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationCustomerOnline</Item>
                <Item Key="ShowEmail">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelLoginURL" Required="0" Valid="0">
        <Description Translatable="1">Defines an alternate login URL for the customer panel..</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/cgi-bin/login.pl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelLogoutURL" Required="0" Valid="0">
        <Description Translatable="1">Defines an alternate logout URL for the customer panel.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/cgi-bin/login.pl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###1-GoogleMaps" Required="0" Valid="1">
        <Description Translatable="1">Defines a customer item, which generates a google maps icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
            <Setting>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUserGeneric</Item>
                    <Item Key="Required">UserStreet;UserCity;</Item>
                    <Item Key="Attributes">UserStreet;UserCity;UserCountry;</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.GoogleMaps.css</Item>
                    <Item Key="CSSClass">GoogleMaps</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text">Location</Item>
                    <Item Key="URL">http://maps.google.com/maps?z=7&amp;q=</Item>
                </Hash>
            </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###2-Google" Required="0" Valid="0">
        <Description Translatable="1">Defines a customer item, which generates a google icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
            <Setting>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUserGeneric</Item>
                    <Item Key="Required">UserFirstname;UserLastname;</Item>
                    <Item Key="Attributes">UserFirstname;UserLastname;</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.Google.css</Item>
                    <Item Key="CSSClass">Google</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text">Google</Item>
                    <Item Key="URL">http://google.com/search?q=</Item>
                </Hash>
            </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###2-LinkedIn" Required="0" Valid="0">
        <Description Translatable="1">Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
            <Setting>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUserGeneric</Item>
                    <Item Key="Required">UserFirstname;UserLastname;</Item>
                    <Item Key="Attributes">UserFirstname;UserLastname;</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.LinkedIn.css</Item>
                    <Item Key="CSSClass">LinkedIn</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text">LinkedIn</Item>
                    <Item Key="URL">http://www.linkedin.com/commonSearch?type=people&amp;keywords=</Item>
                </Hash>
            </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###3-XING" Required="0" Valid="0">
        <Description Translatable="1">Defines a customer item, which generates a XING icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
            <Setting>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUserGeneric</Item>
                    <Item Key="Required">UserFirstname;UserLastname;</Item>
                    <Item Key="Attributes">UserFirstname;UserLastname;</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.Xing.css</Item>
                    <Item Key="CSSClass">Xing</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text">XING</Item>
                    <Item Key="URL">https://www.xing.com/app/search?op=search;keywords=</Item>
                </Hash>
            </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelPreApplicationModule###CustomerAccept" Required="0" Valid="0">
        <Description Translatable="1">This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">Kernel::Modules::CustomerAccept</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanel::InfoKey" Required="0" Valid="0">
        <Description Translatable="1">Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">CustomerAccept1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanel::InfoFile" Required="0" Valid="0">
        <Description Translatable="1">Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">CustomerAccept</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Activates lost password feature for customers.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelCreateAccount" Required="1" Valid="1">
        <Description Translatable="1">Enables customers to create their own accounts.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSubjectLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to customers, with token about new requested password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">New OTRS password request</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelBodyLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;customer.pl?Action=CustomerLostPassword;Token=&lt;OTRS_TOKEN&gt;

If you did not request a new password, please ignore this email.
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSubjectLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to customers, about new password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">New OTRS password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelBodyLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,


New password: &lt;OTRS_NEWPW&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;customer.pl
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSubjectNewAccount" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to customers, about new account.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">New OTRS Account!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelBodyNewAccount" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to customers, about new account.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,

You or someone impersonating you has created a new OTRS account for
you.

Full name: &lt;OTRS_USERFIRSTNAME&gt; &lt;OTRS_USERLASTNAME&gt;
User name: &lt;OTRS_USERLOGIN&gt;
Password : &lt;OTRS_USERPASSWORD&gt;

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;customer.pl
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the module to authenticate customers.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option Location="Kernel/System/CustomerAuth/*.pm" SelectedID="Kernel::System::CustomerAuth::DB"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::CryptType" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="md5">
                <Item Key="crypt">Crypt</Item>
                <Item Key="md5">MD5-Crypt</Item>
                <Item Key="plain">Plain</Item>
                <Item Key="sha1">SHA-1</Item>
                <Item Key="sha2">SHA-2</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::Table" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">customer_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::CustomerKey" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">login</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::CustomerPassword" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">pw</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::DSN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">DBI:mysql:database=customerdb;host=customerdbhost</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::User" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">some_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::Type" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">mysql</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::HTTPBasicAuth::Replace" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">example_domain\\</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">^(.+?)@.+?$</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::Host" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">ldap.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::BaseDN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">dc=example,dc=com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::UID" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">uid</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::GroupDN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">cn=otrsallow,ou=posixGroups,dc=example,dc=com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::AccessAttr" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">memberUid</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::UserAttr" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="UID">
                <Item Key="UID">UID</Item>
                <Item Key="DN">DN</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::SearchUserDN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">cn=binduser,ou=users,dc=example,dc=com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::SearchUserPw" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::AlwaysFilter" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">(!objectclass=computer)</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::UserSuffix" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">@domain.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::Params" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Hash>
                <Item Key="port">389</Item>
                <Item Key="timeout">120</Item>
                <Item Key="async">0</Item>
                <Item Key="version">3</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::Die" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::Radius::Host" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "Radius" was selected for Customer::AuthModule, the radius host must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">radiushost</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::Radius::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="" Type="Password">radiussecret</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::Radius::Die" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferences" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the parameters for the customer preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::CustomerUser::Preferences::DB</Item>
                <Item  Key="Params">
                    <Hash>
                        <Item Key="Table">customer_preferences</Item>
                        <Item Key="TableKey">preferences_key</Item>
                        <Item Key="TableValue">preferences_value</Item>
                        <Item Key="TableUserID">user_id</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesView" Required="1" Valid="1">
        <Description Translatable="1">Sets the order of the different items in the customer preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Array>
                <Item>User Profile</Item>
                <Item>Other Settings</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###Password" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesPassword</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">Change password</Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Area">Customer</Item>
                <!-- <Item Key="PasswordRegExp">[a-z]|[A-z]|[0-9]|\.|;|,|:|-|\+|#|!|\$|&|\?</Item> -->
                <Item Key="PasswordRegExp"></Item>
                <Item Key="PasswordMinSize">0</Item>
                <Item Key="PasswordMin2Lower2UpperCharacters">0</Item>
                <Item Key="PasswordMin2Characters">0</Item>
                <Item Key="PasswordNeedDigit">0</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###Language" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesLanguage</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Interface language</Item>
                <Item Key="Key" Translatable="1">Your language</Item>
                <Item Key="PrefKey">UserLanguage</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###Theme" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesTheme</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Theme</Item>
                <Item Key="Key" Translatable="1">Select your frontend Theme.</Item>
                <Item Key="PrefKey">UserTheme</Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###TimeZone" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesTimeZone</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Time Zone</Item>
                <Item Key="Key" Translatable="1">Time Zone</Item>
                <Item Key="PrefKey">UserTimeZone</Item>
                <Item Key="Prio">5000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###PGP" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesPGP</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">PGP Key</Item>
                <Item Key="Key" Translatable="1">PGP Key Upload</Item>
                <Item Key="PrefKey">UserPGPKey</Item>
                <Item Key="Prio">10000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###SMIME" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesSMIME</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">S/MIME Certificate</Item>
                <Item Key="Key" Translatable="1">S/MIME Certificate Upload</Item>
                <Item Key="PrefKey">UserSMIMEKey</Item>
                <Item Key="Prio">11000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###Logout" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Logout</Description>
                <Title></Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentDashboard" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Agent Dashboard</Description>
                <Title></Title>
                <NavBarName>Dashboard</NavBarName>
                <NavBar>
                    <Description Translatable="1"></Description>
                    <Name Translatable="1">Dashboard</Name>
                    <Link>Action=AgentDashboard</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Dashboard</NavBar>
                    <Type>Menu</Type>
                    <Description Translatable="1"></Description>
                    <Block>ItemArea</Block>
                    <AccessKey>d</AccessKey>
                    <Prio>50</Prio>
                </NavBar>
                <Loader>
                    <JavaScript>thirdparty/flot-0.7/excanvas.js</JavaScript>
                    <JavaScript>thirdparty/flot-0.7/jquery.flot.js</JavaScript>
                    <JavaScript>Core.UI.Chart.js</JavaScript>
                    <JavaScript>Core.UI.DnD.js</JavaScript>
                    <JavaScript>Core.Agent.Dashboard.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentPreferences" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Agent Preferences</Description>
                <Title></Title>
                <NavBarName>Preferences</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###PictureUpload" Required="1" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Picture upload module</Description>
                <Title>Picture-Upload</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentSpelling" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Spell checker</Description>
                <Title>Spell Checker</Title>
                <NavBarName></NavBarName>
                <Loader>
                    <JavaScript>Core.Agent.TicketAction.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###SpellingInline" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Spell checker</Description>
                <Title>Spell Checker</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentBook" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Address book of CustomerUser sources</Description>
                <Title>Address Book</Title>
                <NavBarName></NavBarName>
                <Loader>
                    <JavaScript>Core.Agent.CustomerSearch.js</JavaScript>
                    <JavaScript>Core.Agent.TicketAction.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentLinkObject" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Link Object</Description>
                <Title>Link Object</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentInfo" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Generic Info module</Description>
                <Title>Info</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentSearch" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Global Search Module</Description>
                <Title Translatable="1">Search</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::SearchDefault" Required="0" Valid="1">
        <Description Translatable="1">Search backend default router.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::SearchRouter</SubGroup>
        <Setting>
            <String>Action=AgentTicketSearch;Subaction=AJAX</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###Admin" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin-Area</Description>
                <Title></Title>
                <NavBarName>Admin</NavBarName>
                <NavBar>
                    <Type>Menu</Type>
                    <Description Translatable="1"></Description>
                    <Block>ItemArea</Block>
                    <Name Translatable="1">Admin</Name>
                    <Link>Action=Admin</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Admin</NavBar>
                    <AccessKey>a</AccessKey>
                    <Prio>10000</Prio>
                </NavBar>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.css</CSS>
                    <JavaScript>Core.Agent.Admin.SysConfig.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminInit" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Init</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminUser" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Create and manage agents.</Description>
                <Title Translatable="1">Agents</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Agents</Name>
                    <Description Translatable="1">Create and manage agents.</Description>
                    <Block>Agent</Block>
                    <Prio>100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Groups</Name>
                    <Block>Agent</Block>
                    <Description Translatable="1">Create and manage groups.</Description>
                    <Prio>150</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminUserGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Agents &lt;-&gt; Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Agents &lt;-&gt; Groups</Name>
                    <Block>Agent</Block>
                    <Description Translatable="1">Link agents to groups.</Description>
                    <Prio>200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerUser" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <GroupRo></GroupRo>
                <Group>admin</Group>
                <Group>users</Group>
                <Description>Edit Customers</Description>
                <Title Translatable="1">Customers</Title>
                <NavBarName>Customers</NavBarName>
                <NavBar>
                    <Name Translatable="1">Customers</Name>
                    <Link>Action=AdminCustomerUser;Nav=Agent</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Customers</NavBar>
                    <Description Translatable="1"></Description>
                    <Type>Menu</Type>
                    <Block>ItemArea</Block>
                    <AccessKey>c</AccessKey>
                    <Prio>9000</Prio>
                </NavBar>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Customers</Name>
                    <Block>Customer</Block>
                    <Description Translatable="1">Create and manage customers.</Description>
                    <Prio>300</Prio>
                </NavBarModule>
                <Loader>
                    <JavaScript>Core.Agent.TicketAction.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerCompany" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <GroupRo></GroupRo>
                <Group>admin</Group>
                <Group>users</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Customer Companies</Title>
                <NavBarName>Admin</NavBarName>
                <NavBar>
                    <Name Translatable="1">Companies</Name>
                    <Link>Action=AdminCustomerCompany;Nav=Agent</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Companies</NavBar>
                    <Description Translatable="1"></Description>
                    <Type>Menu</Type>
                    <Block>ItemArea</Block>
                    <AccessKey>c</AccessKey>
                    <Prio>9100</Prio>
                </NavBar>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Customer Companies</Name>
                    <Description Translatable="1">Create and manage companies.</Description>
                    <Block>Customer</Block>
                    <Prio>310</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NavBarModule###6-CustomerCompany" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration (disable company link if no company feature is used).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::NavBarModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBarCustomerCompany</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerUserGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Customers &lt;-&gt; Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Customers &lt;-&gt; Groups</Name>
                    <Description Translatable="1">Link customers to groups.</Description>
                    <Block>Customer</Block>
                    <Prio>400</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerUserService" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Customers &lt;-&gt; Services</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Customers &lt;-&gt; Services</Name>
                    <Description Translatable="1">Link customers to services.</Description>
                    <Block>Customer</Block>
                    <Prio>500</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminRole" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Roles</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Roles</Name>
                    <Description Translatable="1">Create and manage roles.</Description>
                    <Block>Agent</Block>
                    <Prio>600</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminRoleUser" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Agents &lt;-&gt; Roles</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Agents &lt;-&gt; Roles</Name>
                    <Description Translatable="1">Link agents to roles.</Description>
                    <Block>Agent</Block>
                    <Prio>700</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminRoleGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Roles &lt;-&gt; Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Roles &lt;-&gt; Groups</Name>
                    <Description Translatable="1">Link roles to groups.</Description>
                    <Block>Agent</Block>
                    <Prio>800</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSMIME" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">S/MIME Management</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">S/MIME Certificates</Name>
                    <Description Translatable="1">Manage S/MIME certificates for email encryption.</Description>
                    <Block>Email</Block>
                    <Prio>1100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPGP" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">PGP Key Management</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">PGP Keys</Name>
                    <Description Translatable="1">Manage PGP keys for email encryption.</Description>
                    <Block>Email</Block>
                    <Prio>1200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminMailAccount" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Mail Accounts</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">PostMaster Mail Accounts</Name>
                    <Description Translatable="1">Manage POP3 or IMAP accounts to fetch email from.</Description>
                    <Block>Email</Block>
                    <Prio>100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPostMasterFilter" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">PostMaster Filters</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">PostMaster Filters</Name>
                    <Description Translatable="1">Filter incoming emails.</Description>
                    <Block>Email</Block>
                    <Prio>200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminEmail" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Admin Notification</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Admin Notification</Name>
                    <Description Translatable="1">Send notifications to users.</Description>
                    <Block>System</Block>
                    <Prio>400</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSession" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Session Management</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Session Management</Name>
                    <Description Translatable="1">Manage existing sessions.</Description>
                    <Block>System</Block>
                    <Prio>500</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPerformanceLog" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Performance Log</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Performance Log</Name>
                    <Description Translatable="1">View performance benchmark results.</Description>
                    <Block>System</Block>
                    <Prio>550</Prio>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.PerformanceLog.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminLog" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">System Log</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">System Log</Name>
                    <Description Translatable="1">View system log messages.</Description>
                    <Block>System</Block>
                    <Prio>600</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSelectBox" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">SQL Box</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">SQL Box</Name>
                    <Description Translatable="1">Execute SQL statements.</Description>
                    <Block>System</Block>
                    <Prio>700</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPackageManager" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Software Package Manager</Description>
                <Title Translatable="1">Package Manager</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name Translatable="1">Package Manager</Name>
                    <Description Translatable="1">Update and extend your system with software packages.</Description>
                    <Block>System</Block>
                    <Prio>1000</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###Logout" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Logout of customer panel</Description>
                <Title></Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerPreferences" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Customer preferences</Description>
                <Title Translatable="1">Preferences</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerAccept" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>To accept login information, such as an EULA or license.</Description>
                <Title Translatable="1">Info</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###PictureUpload" Required="1" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Picture upload module</Description>
                <Title Translatable="1">Picture-Upload</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###SpellingInline" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Spell checker</Description>
                <Title Translatable="1">Spell Checker</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Themes" Required="0" Valid="1">
        <Description Translatable="1">Activates the available themes on the system. Value 1 means active, 0 means inactive.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Standard">1</Item>
                <Item Key="Lite">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CommonParam###Action" Required="0" Valid="1">
        <Description Translatable="1">Defines the default value for the action parameter.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">AdminInit</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::CommonParam###Action" Required="1" Valid="1">
        <Description Translatable="1">Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Public</SubGroup>
        <Setting>
            <String>PublicDefault</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::Module###PublicDefault" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>PublicDefault</Description>
                <Title>PublicDefault</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::Module###PublicRepository" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>PublicRepository</Description>
                <Title>PublicRepository</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentHTMLReference" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Title>HTML Reference</Title>
                <Group>users</Group>
                <GroupRo>users</GroupRo>
                <Description>HTML Reference</Description>
                <NavBarName></NavBarName>
                <Loader>
                    <CSS>Core.Agent.HTMLReference.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentStats" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Title Translatable="1">Stats</Title>
                <Group>stats</Group>
                <GroupRo>stats</GroupRo>
                <Description>Stats</Description>
                <NavBarName>Stats</NavBarName>
                <NavBar>
                    <Name Translatable="1">Statistics</Name>
                    <Link>Action=AgentStats;Subaction=Overview</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Stats</NavBar>
                    <Type>Menu</Type>
                    <Description Translatable="1"></Description>
                    <Prio>8500</Prio>
                    <Block>ItemArea</Block>
                    <AccessKey></AccessKey>
                </NavBar>
                <NavBar>
                    <GroupRo>stats</GroupRo>
                    <Description Translatable="1">Overview</Description>
                    <Name Translatable="1">Overview</Name>
                    <Link>Action=AgentStats;Subaction=Overview</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Stats</NavBar>
                    <Prio>100</Prio>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey></AccessKey>
                </NavBar>
                <NavBar>
                    <Group>stats</Group>
                    <Description Translatable="1">New</Description>
                    <Name Translatable="1">New</Name>
                    <Link>Action=AgentStats;Subaction=Add</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Stats</NavBar>
                    <Prio>200</Prio>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey></AccessKey>
                </NavBar>
                <NavBar>
                    <Group>stats</Group>
                    <Description Translatable="1">Import</Description>
                    <Name Translatable="1">Import</Name>
                    <Link>Action=AgentStats;Subaction=Import</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Stats</NavBar>
                    <Prio>300</Prio>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey></AccessKey>
                </NavBar>
                <Loader>
                    <JavaScript>Core.Agent.Stats.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::StatsHook" Required="1" Valid="1">
        <Description Translatable="1">Sets the stats hook.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats</SubGroup>
        <Setting>
            <String Regex="">Stat#</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::StatsStartNumber" Required="1" Valid="1">
        <Description Translatable="1">Start number for statistics counting. Every new stat increments this number.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats</SubGroup>
        <Setting>
            <String Regex="">10000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::SearchPageShown" Required="1" Valid="1">
        <Description Translatable="1">Defines the default maximum number of search results shown on the overview page.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,2}$">20</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::DefaultSelectedDynamicObject" Required="1" Valid="1">
        <Description Translatable="1">Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <String Regex="">Ticket</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::DefaultSelectedPermissions" Required="1" Valid="1">
        <Description Translatable="1">Defines the default selection at the drop down menu for permissions (Form: Common Specification).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Array>
                <Item>stats</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::DefaultSelectedFormat" Required="1" Valid="1">
        <Description Translatable="1">Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Array>
                <Item>Print</Item>
                <Item>CSV</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::SearchLimit" Required="1" Valid="1">
        <Description Translatable="1">Defines the search limit for the stats.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,6}$">500</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Format" Required="1" Valid="1">
        <Description Translatable="1">Defines all the possible stats output formats.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Print">Print</Item>
                <Item Key="CSV">CSV</Item>
                <Item Key="GD::Graph::lines">graph-lines</Item>
                <Item Key="GD::Graph::bars">graph-bars</Item>
                <Item Key="GD::Graph::hbars">graph-hbars</Item>
                <Item Key="GD::Graph::points">graph-points</Item>
                <Item Key="GD::Graph::linespoints">graph-lines-points</Item>
                <Item Key="GD::Graph::area">graph-area</Item>
                <Item Key="GD::Graph::pie">graph-pie</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::GraphSize" Required="1" Valid="1">
        <Description Translatable="1">Sets the size of the statistic graph.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Hash>
                <Item Key="800x600">800x600</Item>
                <Item Key="1200x800">1200x800</Item>
                <Item Key="1600x1200">1600x1200</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::t_margin" Required="1" Valid="1">
        <Description Translatable="1">Specifies the top margin of the chart.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::l_margin" Required="1" Valid="1">
        <Description Translatable="1">Specifies the left margin of the chart.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::b_margin" Required="1" Valid="1">
        <Description Translatable="1">Specifies the bottom margin of the chart.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::r_margin" Required="1" Valid="1">
        <Description Translatable="1">Specifies the right margin of the chart.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">20</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::bgclr" Required="1" Valid="1">
        <Description Translatable="1">Specifies the background color of the picture.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Option SelectedID="white">
                <Item Key="white">white</Item>
                <Item Key="red">red</Item>
                <Item Key="green">green</Item>
                <Item Key="blue">blue</Item>
                <Item Key="yellow">yellow</Item>
                <Item Key="black">black</Item>
                <Item Key="purple">purple</Item>
                <Item Key="orange">orange</Item>
                <Item Key="pink">pink</Item>
                <Item Key="marine">marine</Item>
                <Item Key="cyan">cyan</Item>
                <Item Key="lgray">lgray</Item>
                <Item Key="lblue">lblue</Item>
                <Item Key="lyellow">lyellow</Item>
                <Item Key="lgreen">lgreen</Item>
                <Item Key="lred">lred</Item>
                <Item Key="lpurple">lpurple</Item>
                <Item Key="lorange">lorange</Item>
                <Item Key="lbrown">lbrown</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::transparent" Required="1" Valid="1">
        <Description Translatable="1">Makes the picture transparent.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">0</Item>
                <Item Key="1">1</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::fgclr" Required="1" Valid="1">
        <Description Translatable="1">Specifies the border color of the chart.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Option SelectedID="black">
                <Item Key="white">white</Item>
                <Item Key="red">red</Item>
                <Item Key="green">green</Item>
                <Item Key="blue">blue</Item>
                <Item Key="yellow">yellow</Item>
                <Item Key="black">black</Item>
                <Item Key="purple">purple</Item>
                <Item Key="orange">orange</Item>
                <Item Key="pink">pink</Item>
                <Item Key="marine">marine</Item>
                <Item Key="cyan">cyan</Item>
                <Item Key="lgray">lgray</Item>
                <Item Key="lblue">lblue</Item>
                <Item Key="lyellow">lyellow</Item>
                <Item Key="lgreen">lgreen</Item>
                <Item Key="lred">lred</Item>
                <Item Key="lpurple">lpurple</Item>
                <Item Key="lorange">lorange</Item>
                <Item Key="lbrown">lbrown</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::boxclr" Required="1" Valid="1">
        <Description Translatable="1">Specifies the background color of the chart.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Option SelectedID="white">
                <Item Key="white">white</Item>
                <Item Key="red">red</Item>
                <Item Key="green">green</Item>
                <Item Key="blue">blue</Item>
                <Item Key="yellow">yellow</Item>
                <Item Key="black">black</Item>
                <Item Key="purple">purple</Item>
                <Item Key="orange">orange</Item>
                <Item Key="pink">pink</Item>
                <Item Key="marine">marine</Item>
                <Item Key="cyan">cyan</Item>
                <Item Key="lgray">lgray</Item>
                <Item Key="lblue">lblue</Item>
                <Item Key="lyellow">lyellow</Item>
                <Item Key="lgreen">lgreen</Item>
                <Item Key="lred">lred</Item>
                <Item Key="lpurple">lpurple</Item>
                <Item Key="lorange">lorange</Item>
                <Item Key="lbrown">lbrown</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::accentclr" Required="1" Valid="1">
        <Description Translatable="1">Specifies the border color of the legend.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Option SelectedID="black">
                <Item Key="white">white</Item>
                <Item Key="red">red</Item>
                <Item Key="green">green</Item>
                <Item Key="blue">blue</Item>
                <Item Key="yellow">yellow</Item>
                <Item Key="black">black</Item>
                <Item Key="purple">purple</Item>
                <Item Key="orange">orange</Item>
                <Item Key="pink">pink</Item>
                <Item Key="marine">marine</Item>
                <Item Key="cyan">cyan</Item>
                <Item Key="lgray">lgray</Item>
                <Item Key="lblue">lblue</Item>
                <Item Key="lyellow">lyellow</Item>
                <Item Key="lgreen">lgreen</Item>
                <Item Key="lred">lred</Item>
                <Item Key="lpurple">lpurple</Item>
                <Item Key="lorange">lorange</Item>
                <Item Key="lbrown">lbrown</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::legendclr" Required="1" Valid="1">
        <Description Translatable="1">Specifies the text color of the legend.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Option SelectedID="black">
                <Item Key="white">white</Item>
                <Item Key="red">red</Item>
                <Item Key="green">green</Item>
                <Item Key="blue">blue</Item>
                <Item Key="yellow">yellow</Item>
                <Item Key="black">black</Item>
                <Item Key="purple">purple</Item>
                <Item Key="orange">orange</Item>
                <Item Key="pink">pink</Item>
                <Item Key="marine">marine</Item>
                <Item Key="cyan">cyan</Item>
                <Item Key="lgray">lgray</Item>
                <Item Key="lblue">lblue</Item>
                <Item Key="lyellow">lyellow</Item>
                <Item Key="lgreen">lgreen</Item>
                <Item Key="lred">lred</Item>
                <Item Key="lpurple">lpurple</Item>
                <Item Key="lorange">lorange</Item>
                <Item Key="lbrown">lbrown</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::textclr" Required="1" Valid="1">
        <Description Translatable="1">Specifies the text color of the chart (e. g. caption).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Option SelectedID="black">
                <Item Key="white">white</Item>
                <Item Key="red">red</Item>
                <Item Key="green">green</Item>
                <Item Key="blue">blue</Item>
                <Item Key="yellow">yellow</Item>
                <Item Key="black">black</Item>
                <Item Key="purple">purple</Item>
                <Item Key="orange">orange</Item>
                <Item Key="pink">pink</Item>
                <Item Key="marine">marine</Item>
                <Item Key="cyan">cyan</Item>
                <Item Key="lgray">lgray</Item>
                <Item Key="lblue">lblue</Item>
                <Item Key="lyellow">lyellow</Item>
                <Item Key="lgreen">lgreen</Item>
                <Item Key="lred">lred</Item>
                <Item Key="lpurple">lpurple</Item>
                <Item Key="lorange">lorange</Item>
                <Item Key="lbrown">lbrown</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::dclrs" Required="1" Valid="1">
        <Description Translatable="1">Defines the colors for the graphs.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <Array>
                <Item>red</Item>
                <Item>green</Item>
                <Item>blue</Item>
                <Item>yellow</Item>
                <Item>black</Item>
                <Item>purple</Item>
                <Item>orange</Item>
                <Item>pink</Item>
                <Item>marine</Item>
                <Item>cyan</Item>
                <Item>lgray</Item>
                <Item>lblue</Item>
                <Item>lyellow</Item>
                <Item>lgreen</Item>
                <Item>lred</Item>
                <Item>lpurple</Item>
                <Item>lorange</Item>
                <Item>lbrown</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::line_width" Required="1" Valid="1">
        <Description Translatable="1">Defines the boldness of the line drawed by the graph.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,2}$">1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::legend_placement" Required="1" Valid="1">
        <Description Translatable="1">Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="">BC</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::legend_spacing" Required="1" Valid="1">
        <Description Translatable="1">Defines the spacing of the legends.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">4</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::legend_marker_width" Required="1" Valid="1">
        <Description Translatable="1">Defines the width of the legend.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">12</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Graph::legend_marker_height" Required="1" Valid="1">
        <Description Translatable="1">Defines the height of the legend.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats::Graph</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">8</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::TimeType" Required="1" Valid="1">
        <Description Translatable="1">Sets the time type which should be shown.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="Extended">
                <Item Key="Normal">normal</Item>
                <Item Key="Extended">extended</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::ExchangeAxis" Required="0" Valid="0">
        <Description Translatable="1">Allows agents to exchange the axis of a stat if they generate one.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::UseAgentElementInStats" Required="0" Valid="0">
        <Description Translatable="1">Allows agents to generate individual-related stats.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::CustomerIDAsMultiSelect" Required="0" Valid="1">
        <Description Translatable="1">Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::MaxXaxisAttributes" Required="0" Valid="0">
        <Description Translatable="1">Defines the default maximum number of X-axis attributes for the time scale.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">1000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::DSN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <String Regex="">DBI:mysql:database=mirrordb;host=mirrordbhost</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::User" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <String Regex="">some_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LanguageDebug" Required="0" Valid="0">
        <Description Translatable="1">Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0000-ProductNotify" Required="0" Valid="1">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardProductNotify</Item>
                <Item Key="Title">Product News</Item>
                <Item Key="Description">News about OTRS releases!</Item>
                <Item Key="URL">http://otrs.org/product.xml</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group">admin</Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">1440</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0400-UserOnline" Required="0" Valid="1">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardUserOnline</Item>
                <Item Key="Title">Online</Item>
                <Item Key="Description"></Item>
                <Item Key="ShowEmail">1</Item>
                <Item Key="IdleMinutes">60</Item>
                <Item Key="SortBy">UserLastname</Item>
                <Item Key="Filter">Agent</Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">0</Item>
                <Item Key="CacheTTLLocal">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0410-RSS" Required="0" Valid="1">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardRSS</Item>
                <Item Key="Title">OTRS News</Item>
                <Item Key="Description"></Item>
                <Item Key="URL">http://www.otrs.com/en/rss.xml</Item>
                <Item Key="URL_de">http://www.otrs.com/de/rss.xml</Item>
                <Item Key="URL_es">http://www.otrs.com/es/rss.xml</Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Limit">6</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTL">360</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0200-Image" Required="0" Valid="0">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardImage</Item>
                <Item Key="Title">A picture</Item>
                <Item Key="Description">Some picture description!</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="URL">http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Link">http://otrs.org/</Item>
                <Item Key="LinkTitle">http://otrs.org/</Item>
                <Item Key="Width">198</Item>
                <Item Key="Height">140</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0210-MOTD" Required="0" Valid="0">
        <Description Translatable="1">Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardMOTD</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Title">Message of the Day</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0300-IFrame" Required="0" Valid="0">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardIFrame</Item>
                <Item Key="Title">A Website</Item>
                <Item Key="Description">Some description!</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="URL">http://www.otrs.org/</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Link">http://otrs.org/</Item>
                <Item Key="LinkTitle">OTRS.org/</Item>
                <Item Key="Width">1024</Item>
                <Item Key="Height">800</Item>
                <Item Key="Marginheight">5</Item>
                <Item Key="Marginwidth">5</Item>
                <Item Key="Frameborder">1</Item>
                <Item Key="Align">left</Item>
                <Item Key="Scrolling">auto</Item>
            </Hash>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Frontend::AgentLinkObject::WildcardSearch" Required="1" Valid="1">
        <Description Translatable="1">Starts a wildcard search of the active object after the link object mask is started.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::LinkObject</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Frontend::Output::FilterText###OutputFilterTextAutoLink" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter to process the text in the articles, in order to highlight predefined keywords.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
            <Setting>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::OutputFilterTextAutoLink</Item>
                </Hash>
            </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###CVE" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>(CVE|CAN)\-(\d{3,4})\-(\d{2,6})</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Mitre</Item>
                        <Item Key="URL">http://cve.mitre.org/cgi-bin/cvename.cgi?name=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="Image">http://cve.mitre.org/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Google</Item>
                        <Item Key="URL">http://google.com/search?q=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="Image">http://www.google.de/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL3">
                    <Hash>
                        <Item Key="Description">US-CERT NVD</Item>
                        <Item Key="URL">http://nvd.nist.gov/nvd.cfm?cvename=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="Image">http://nvd.nist.gov/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###Bugtraq" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <!-- Example strings: BugTraq ID: 23862 | BugTraq ID: 8945 | Bugtraq ID 140 | BUGTRAQ:20070425 | BID 20799 -->
        <!-- Example URL: http://www.securityfocus.com/bid/23862/info  -->
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>Bugtraq[\s\w\t]*?ID[\s\w\t]*?:[\s\w\t]*?(\d{2,8})</Item>
                        <Item>Bugtraq[\s\w\t]*?ID[\s\w\t]*?(\d{2,8})</Item>
                        <Item>Bugtraq[\s\w\t]*?:[\s\w\t]*?(\d{2,8})</Item>
                        <Item>Bugtraq[\s\w\t]*?(\d{2,8})</Item>
                        <Item>BID[\s\w\t]*?:[\s\w\t]*?(\d{2,8})</Item>
                        <Item>BID[\s\w\t]*?(\d{2,8})</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Security Focus</Item>
                        <Item Key="URL">http://www.securityfocus.com/bid/&lt;MATCH1&gt;/info</Item>
                        <Item Key="Image">http://www.securityfocus.com/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Google</Item>
                        <Item Key="URL">http://google.com/search?q=&lt;MATCH&gt;</Item>
                        <Item Key="Image">http://www.google.de/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###MSBulletins" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <!-- Example strings: MS07-021 | MS04-028 | MS-07-002 -->
        <!-- Example URL: http://www.microsoft.com/technet/security/bulletin/MS07-021.mspx  -->
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>MS[^A-Za-z]{0,5}(\d\d).?(\d{2,4})</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Microsoft Technet</Item>
                        <Item Key="URL">http://www.microsoft.com/technet/security/bulletin/MS&lt;MATCH1&gt;-&lt;MATCH2&gt;.mspx</Item>
                        <Item Key="Image">http://www.microsoft.com/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Google</Item>
                        <Item Key="URL">http://google.com/search?q=MS&lt;MATCH1&gt;-&lt;MATCH2&gt;</Item>
                        <Item Key="Image">http://www.google.de/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###Setting1" Required="0" Valid="0">
        <Description Translatable="1">Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>RegExp</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">right-small.png</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">Image</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###Setting2" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>RegExp</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">right-small.png</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">Image</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL3">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">Image</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Secure::DisableBanner" Required="0" Valid="0">
        <Description Translatable="1">If enabled, the OTRS version tag will be removed from the HTTP headers.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="StandardResponse2QueueByCreating" Required="0" Valid="0">
        <Description Translatable="1">List of default StandardResponses which are assigned automatically to new Queues upon creation.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Array>
                <Item></Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Enabled::CSS" Required="1" Valid="1">
        <Description Translatable="1">If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Enabled::JS" Required="1" Valid="1">
        <Description Translatable="1">If enabled, OTRS will deliver all JavaScript files in minified form.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::CommonCSS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of CSS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.Reset.css</Item>
                <Item>Core.Default.css</Item>
                <Item>Core.Header.css</Item>
                <Item>Core.OverviewControl.css</Item>
                <Item>Core.OverviewSmall.css</Item>
                <Item>Core.OverviewMedium.css</Item>
                <Item>Core.OverviewLarge.css</Item>
                <Item>Core.Footer.css</Item>
                <Item>Core.PageLayout.css</Item>
                <Item>Core.Form.css</Item>
                <Item>Core.Table.css</Item>
                <Item>Core.Widget.css</Item>
                <Item>Core.WidgetMenu.css</Item>
                <Item>Core.TicketDetail.css</Item>
                <Item>Core.Tooltip.css</Item>
                <Item>Core.Dialog.css</Item>
                <Item>Core.Print.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::CommonCSS::IE8###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of IE8-specific CSS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.OverviewSmall.IE8.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::CommonJS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of JS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>thirdparty/json/json2.js</Item>
                <Item>thirdparty/jquery-1.6.4/jquery.js</Item>
                <Item>thirdparty/jquery-ui-1.8.16/jquery-ui.js</Item>
                <Item>thirdparty/jquery-validate-1.9/jquery.validate.js</Item>
                <Item>thirdparty/stacktrace-0.3/stacktrace.js</Item>
                <Item>Core.JavaScriptEnhancements.js</Item>
                <Item>Core.Debug.js</Item>
                <Item>Core.Data.js</Item>
                <Item>Core.Config.js</Item>
                <Item>Core.Exception.js</Item>
                <Item>Core.JSON.js</Item>
                <Item>Core.AJAX.js</Item>
                <Item>Core.UI.js</Item>
                <Item>Core.UI.IE7Fixes.js</Item>
                <Item>Core.UI.Accordion.js</Item>
                <Item>Core.UI.Datepicker.js</Item>
                <Item>Core.UI.Resizable.js</Item>
                <Item>Core.UI.Table.js</Item>
                <Item>Core.UI.Accessibility.js</Item>
                <Item>Core.UI.RichTextEditor.js</Item>
                <Item>Core.UI.Dialog.js</Item>
                <Item>Core.UI.ActionRow.js</Item>
                <Item>Core.UI.Popup.js</Item>
                <Item>Core.Form.js</Item>
                <Item>Core.Form.ErrorTooltips.js</Item>
                <Item>Core.Form.Validate.js</Item>
                <Item>Core.App.js</Item>
                <Item>Core.Agent.js</Item>
                <Item>Core.Agent.Search.js</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonCSS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of CSS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.Reset.css</Item>
                <Item>Core.Default.css</Item>
                <Item>Core.Form.css</Item>
                <Item>Core.Dialog.css</Item>
                <Item>Core.Tooltip.css</Item>
                <Item>Core.Login.css</Item>
                <Item>Core.Control.css</Item>
                <Item>Core.Table.css</Item>
                <Item>Core.TicketZoom.css</Item>
                <Item>Core.Print.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonCSS::IE6###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of IE6-specific CSS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.IE6.css</Item>
                <Item>Core.Tooltip.IE6.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonCSS::IE7###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of IE7-specific CSS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.IE7.css</Item>
                <Item>Core.Tooltip.IE7.css</Item>
                <Item>Core.Dialog.IE7.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonCSS::IE8###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of IE8-specific CSS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonJS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of JS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>thirdparty/jquery-1.6.4/jquery.js</Item>
                <Item>thirdparty/jquery-validate-1.9/jquery.validate.js</Item>
                <Item>thirdparty/jquery-ui-1.8.16/jquery-ui.js</Item>
                <Item>thirdparty/stacktrace-0.3/stacktrace.js</Item>
                <Item>Core.Debug.js</Item>
                <Item>Core.Data.js</Item>
                <Item>Core.Exception.js</Item>
                <Item>Core.JavaScriptEnhancements.js</Item>
                <Item>Core.Config.js</Item>
                <Item>Core.App.js</Item>
                <Item>Core.UI.js</Item>
                <Item>Core.UI.IE7Fixes.js</Item>
                <Item>Core.UI.Accessibility.js</Item>
                <Item>Core.UI.Dialog.js</Item>
                <Item>Core.UI.RichTextEditor.js</Item>
                <Item>Core.UI.Datepicker.js</Item>
                <Item>Core.UI.Popup.js</Item>
                <Item>Core.Form.js</Item>
                <Item>Core.Form.ErrorTooltips.js</Item>
                <Item>Core.Form.Validate.js</Item>
                <Item>Core.Customer.js</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="OpenMainMenuOnHover" Required="1" Valid="1">
        <Description Translatable="1">If enabled, the first level of the main menu opens on mouse hover (instead of click only).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::Skin###000-default" Required="0" Valid="1">
        <Description Translatable="1">Default skin for interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">default</Item>
                <Item Key="VisibleName">Default</Item>
                <Item Key="Description">This is the default orange - black skin.</Item>
                <Item Key="HomePage">www.otrs.org</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::Skin###001-ivory" Required="0" Valid="1">
        <Description Translatable="1">Balanced white skin by Felix Niklas.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">ivory</Item>
                <Item Key="VisibleName">Ivory</Item>
                <Item Key="Description">Balanced white skin by Felix Niklas</Item>
                <Item Key="HomePage">www.felixniklas.de</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::Skin###001-slim" Required="0" Valid="1">
        <Description Translatable="1">Experimental "Slim" skin which tries to save screen space for power users.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">slim</Item>
                <Item Key="VisibleName">Slim</Item>
                <Item Key="Description">Experimental "Slim" skin which tries to save screen space for power users.</Item>
                <Item Key="HomePage">www.otrs.org</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::DefaultSelectedSkin" Required="1" Valid="1">
        <Description Translatable="1">The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">default</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::DefaultSelectedSkin::HostBased" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="host1\.example\.com">SomeSkin1</Item>
                <Item Key="host2\.example\.com">SomeSkin2</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::Skin###000-default" Required="0" Valid="1">
        <Description Translatable="1">Default skin for OTRS 3.0 interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">default</Item>
                <Item Key="VisibleName">Default</Item>
                <Item Key="Description">This is the default orange - black skin for OTRS 3.0.</Item>
                <Item Key="HomePage">www.otrs.org</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::SelectedSkin" Required="1" Valid="1">
        <Description Translatable="1">The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">default</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::SelectedSkin::HostBased" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="host1\.example\.com">Someskin1</Item>
                <Item Key="host2\.example\.com">Someskin2</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeShowCompleteDescription" Required="1" Valid="1">
        <Description Translatable="1">Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AdminCustomerUser::RunInitialWildcardSearch" Required="1" Valid="1">
        <Description Translatable="1">Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::AdminCustomerUser</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
</otrs_config>
